> For the complete documentation index, see [llms.txt](https://qudelix.gitbook.io/home/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://qudelix.gitbook.io/home/warranty/requesting-technical-support.md).

# Requesting Technical Support

To request technical support, please provide your device's unique ID and runtime information.

Open the Qudelix app as shown below and select TECHNICAL SUPPORT to generate the required diagnostic information.

<figure><img src="/files/gBz7OBPdKX10ngOB1cUC" alt="" width="188"><figcaption></figcaption></figure>

<figure><img src="/files/LwFKGAyRofjUsLi2jhyr" alt="" width="563"><figcaption></figcaption></figure>

<figure><img src="/files/oZd9iG1YZs4z9GWpvrb5" alt=""><figcaption></figcaption></figure>

Tap the **COPY** button and paste the copied text into your email. If the issue occurs during music playback, keep the music playing while selecting **TECHNICAL SUPPORT**. The generated runtime data helps us diagnose and resolve the issue more quickly.

**Do not send a screenshot**. Screenshots do not contain all of the diagnostic information required for troubleshooting.

At the end of your email, please include a detailed description of the issue.

We aim to respond within 24 hours, excluding weekends and public holidays (Seoul, GMT+9). Please note that response times may be longer during periods of high inquiry volume.